Job Details

Job Summary: We are seeking a detail-oriented and compassionate individual to join our team as a Patient Intake Assistant at our Urgent Care Center. In this crucial role, you will be responsible for ensuring a smooth and efficient intake process for our patients. The ideal candidate will possess excellent organizational skills, strong interpersonal abilities, and a commitment to providing exceptional patient care.

Responsibilities:

1.Patient Check-In:

• Greet and assist patients during the check-in process, ensuring a welcoming and efficient experience.
• Collect and verify patient demographic information, insurance details, and medical history.

2.Vital Signs Measurement:

• Perform basic vital sign measurements, including blood pressure, temperature, and pulse, adhering to established protocols.

Documentation:

• Accurately record patient information in electronic health records (EHR) systems.
• File and organize patient documents, maintaining confidentiality and compliance with healthcare regulations.

Insurance Verification:

• Verify insurance coverage and eligibility, explaining benefits and financial responsibilities to patients.
• Assist patients in completing necessary forms and documentation.

Appointment Scheduling:

• Coordinate and schedule follow-up appointments or additional tests as directed by healthcare providers.
• Communicate appointment details and instructions to patients.

Patient Communication:

• Provide clear and concise information to patients regarding wait times, procedures, and any other relevant details.
• Answer patient inquiries and address concerns, escalating issues when necessary.

Collaboration with Healthcare Team:

• Assist healthcare providers with non-invasive medical procedures within the scope of the role.
• Prepare examination rooms and ensure they are stocked with necessary supplies.

Cleaning and Maintenance:

• Maintain cleanliness and orderliness of the patient waiting area and examination rooms.
• Follow established protocols for infection control and safety.

Billing Support:

• Collect and process patient payments, providing receipts and maintaining accurate financial records.
• Collaborate with billing personnel to address any billing-related inquiries or discrepancies.
• Other duties may be required as assigned.

Qualifications:

• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

• Previous experience in a healthcare setting, preferably in a patient-facing role.
• Strong organizational and multitasking skills.
• Excellent interpersonal and communication abilities.
• Familiarity with electronic health records (EHR) systems.
• Basic understanding of medical terminology and procedures.
• Ability to maintain patient confidentiality and adhere to HIPAA regulations.
• Empathetic and patient-centered approach to healthcare services.

If you are passionate about providing exceptional patient care in a fast-paced urgent care setting and possess the skills required for this role, we encourage you to apply for the position of Patient Intake Assistant. Join our team in making a positive impact on the health and well-being of our community.

Required Attire: Grey Scrubs and Closed Toe Shoes (No Crocs); No visible tattoos.