Job Details

Posting Details

Position Information

Job Title
SOFTWARE/APPLICATIONS SUPPORT SPECIALIST

Position Status
Full Time

Classification Title
Professional-12 m

Work Location
Main Campus-3600 N. Garfield, Midland, TX

Job Summary

Ensures the smooth operation, security, and reliability of software applications while providing high-level customer service. This role involves troubleshooting hardware/software issues, maintaining configurations, and optimizing processes to minimize downtime.

Required Qualifications

• Associate's degree or equivalent (60 college credit hours) with at least two years of directly related work experience or 5 years of experience with Active Directory administration, Office 365 administration, SharePoint administration, and PowerShell scripting
• SCCM & Intune Administration: Experience managing software deployment, OS imaging, and security policies
• Automation & Scripting: Proficiency in PowerShell for automating software updates, compliance reporting, and system configurations
• System Administration: Familiarity with Windows OS, Active Directory, and endpoint management
• Networking & Security: Understanding of security policies, compliance frameworks, and risk assessments
• Must possess a valid Texas Driver's License, good driving record, and be insurable on Midland College's insurance policy

Preferred Qualifications

• Microsoft Certifications: Enterprise Administrator, Power Platform, Azure Administration, SCCM/Intune
• CompTIA: A+, Network+, Security+

Essential Functions

• Customer Support: Respond to technical inquiries via calls, emails, and help desk tickets, documenting and tracking resolutions
• Advanced Software Configuration & Troubleshooting: Analyze and resolve application bugs, user errors, and integration issues between legacy systems and modern platforms using diagnostic tools
• SCCM/Intune Administration: Deploy, update, and configure applications across remote and enterprise environments while enforcing security and compliance policies
• Automation & Process Optimization: Develop and maintain PowerShell scripts to streamline software deployment, patch management, and compliance reporting
• User Training & Assistance: Conduct software evaluations, user acceptance testing, and provide training to stakeholders, ensuring optimal system adoption
• Collaboration with CISO: Align software support processes with security and compliance policies while assisting in risk assessments and incident response initiatives
• Software Deployment & Performance Testing: Assess new or updated software for security, compatibility, and integration capabilities through sandbox and pilot environments
• Other Duties: Perform additional software-related support and administrative tasks as required

Physical Demands

• Must be able to remain in a stationary position 50% of the time
• Must be able to sit or stand for long periods of time
• The person in this position needs to occasionally move or drive to other locations on and off campus
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• Occasionally ascends/descends a ladder up to 30 feet tall to service IT equipment
• Constantly positions self to maintain computers and equipment at various locations, including under the desks
• The person in this position frequently communicates with others; must be able to exchange accurate information
• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus
• Frequently moves boxes or equipment weighing up to 50 pounds
• Duties indoors and some outdoors
• Duties may require working evenings and weekends

Security Sensitivity

All Midland College positions are security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. An employment offer is contingent on completion of a satisfactory criminal background investigation.

Min Salary

Max Salary

Pay Statement
Salary is commensurate with educational qualifications and experience.

Posting Detail Information

Posting Number
P01363S2016

Open Date
06/05/2025

Position Available
Immediately

Special Instructions to Applicants

All documents must be electronically submitted through the Midland College Online Employment Services website to be considered. Incomplete or improperly submitted applications may be excluded from consideration. Documents that must be submitted online: Completed online application, resume, and transcripts (if applicable.) Unofficial transcripts will be accepted with the application. NOTE: Official transcripts sent directly from the institution(s) attended to Midland College Human Resources are required within 30 days of hire (if applicable). If a specified closing date is not listed on the posting, there is a required minimum posting period of five business days.

EEO Statement

In its efforts to promote nondiscrimination and as required by law, Midland College does not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, military status, genetic information, or on any other basis prohibited by law. Additionally, the College does not discriminate against an employee or applicant who acts to oppose such discrimination or participates in the investigation of a complaint related to a discriminatory employment practice. Employment decisions will be made on the basis of each applicant's job qualifications, experience, and abilities.