Job Details

About Us: NCMPR is seeking a Membership Outreach Manager to join our team. This is a remote, work-from-home position that plays a vital role in ensuring an exceptional experience for all NCMPR members. The ideal candidate is a professional who is highly organized, detail-oriented, and customer-service driven, with a passion for building relationships within a professional community. Position Summary: The Membership Outreach Manager is an essential member of the NCMPR team, committed to delivering an outstanding experience for all our members. This role acts as the primary point of contact for member inquiries and offers proactive support to foster stronger involvement within the association. The successful candidate will be at the forefront of member engagement efforts, helping to build meaningful relationships and contribute to the overall success of our vibrant community. Key Responsibilities: Member Support & Engagement: Serve as the primary point of contact for all member inquiries via phone, email, and online platforms, providing timely, accurate, and professional assistance. Onboard new members, ensuring they understand the full range of benefits and resources available to them. Proactively engage with members to assess their needs, gather feedback, and identify opportunities for increased participation and satisfaction. Manage and update member records in the customer relations management system (CRM), HubSport or association management system (AMS) with meticulous attention to detail. Develop and implement strategies to enhance member engagement and foster a sense of community among NCMPR members. Develop strategies to provide consistent, strong outreach to colleges that serve students in urban and underserved communities. Work alongside the Executive Director and Director of Operations to coordinate membership messaging that supports growth in programming and aligns with the organization's other strategic goals. Collaborate with other NCMPR staff to promote member benefits and initiatives. Address and resolve member concerns and issues with empathy and efficiency. Membership Retention & Recruitment: Develop and execute strategies to improve member retention rates, including personalized outreach and communication. Develop and execute comprehensive communications and outreach plan for both recruitment of non-member colleges/colleges that have dropped membership and retention of current members. This plan should leverage communications tools such as the HubSpot CRM, social media, direct-mail/direct-outreach, and other tactics that would strengthen year-round communications. Monitor membership trends and provide regular reports on membership growth and retention. Identify potential new member segments and collaborate on targeted outreach efforts. Database Management & Reporting: Maintain the integrity and accuracy of the membership database (CRM/AMS). Develop effective survey and membership data collection plans that keep a steady flow of member feedback and data collection coming into the organization. This feedback and data would be shared and used to strengthen the strategic goals of NCMPR and ensure that member needs continue to be met. Generate regular and ad-hoc reports on membership data, trends, and engagement metrics. Utilize data to identify areas for improvement in member services and engagement strategies. Administrative & Operational Support: Assist with the coordination and promotion of NCMPR events, webinars, and other professional development opportunities. Provide support for special projects as assigned by the Executive Director or Director of Operations. Collaborate with the communications team to ensure consistent and effective messaging to members. Stay informed about best practices in association management and member services. Bachelor's degree in communications, marketing, business administration, or a related field. 3-5 years of experience in a member services, customer relations, or association management role, preferably within a professional association. Demonstrated experience with customer relations management (CRM) / association management systems (AMS) – experience with HubSpot is a plus. Exceptional written and verbal communication skills, with the ability to communicate clearly and professionally with diverse audiences. Strong interpersonal skills with a proven ability to build rapport and foster positive relationships. Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Ability to work independently and as part of a collaborative team. A passion for serving members and contributing to a thriving professional community. Understanding of or experience with community and technical colleges is a plus. view full job description and posting on NCMPR website Submit resume and cover letter to ...@ncmpr.org . In the subject line, include "Member Services Manager Application-[Your Name]." The application deadline is Friday, Sept. 12. Health, vacation, sick leave and IRA contribution benefitsPandoLogic. Category:Customer Service, Keywords:Customer Service Manager, Location:Albuquerque, NM-87131aa415a4b-8b21-40fc-a65c-70d2b25ca29a