Job Details

Responsible for answering and completing timely, all Patient Account inquiries via telephone, email, internet and in-person interaction with patients, insurance companies, physicians, community agencies, guests and other customer. This position requires the exercise of courtesy and patience to maintain positive patient relations. This position is also responsible for completing patient requested refunds, working bankruptcy notifications, and filing and releasing liens related to liability claims. Other clerical duties within scope-of-work may also be included that have not been specifically noted. SHIFT AND SCHEDULE - Monday - Friday: 8:00 AM - 5:00 PM ESSENTIAL FUNCTIONS/ PERFORMANCE EXPECTATIONS - Ability to understand and explain the hospital's use of collection agencies and vendors to peers, patients and guests. Ability to collect on accounts by collecting payment in full or establishing payment arrangements with patients on accounts not currently assigned to a vendor or agency. Ab...Customer Service Representative, Customer Service, Representative, Retail, Healthcare, Patient