Job Details

Job Title: Help Desk Specialist - L1

Job Type: W2 6-month contract + potential for extensions/conversion to full-time

Location: Onsite - Austin, TX

Salary Range: $20.31 per hour

Job Description: This position is a 40-hour/week contract role responsible for providing tech support through phone and web portal requests. You will be responsible for taking calls, creating, and managing detailed tickets, and following up on tickets.

Requirements:

• Open availability, including holidays, nights, and weekends.
• 1+ years of call center or customer service experience
• A love of technology and a passion to learn more.
• Ability to speak to customer's level of expertise.
• Effective verbal and written communication skills
• Expert problem-solver, able to accurately diagnose issues and repair systems.
• Independent work ethic to implement solutions without constant supervision.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

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The Company will consider qualified applicants with arrest and conviction records.